💰 Refund Policy

At BioShien Academy, we primarily provide digital educational resources such as worksheets, study materials, revision resources, past papers, and other downloadable academic content. Because these products are delivered digitally and can usually be accessed or downloaded immediately after purchase, our refund policy is designed accordingly.

Please read this policy carefully before making a purchase.

📘 1. Nature of Digital Products

All products sold on BioShien Academy are generally digital downloads unless clearly stated otherwise.

Because digital products cannot usually be “returned” in the same way as physical goods, all purchases are generally treated as final once access has been granted, the file has been delivered, or the product has been downloaded.

✅ 2. Please Review Before Purchasing

We encourage all customers to carefully review:

  • the product title
  • product description
  • preview images, where available
  • file format
  • intended use
  • any notes mentioned on the product page

By purchasing a product, you acknowledge that you have reviewed the relevant product details before completing payment.

🚫 3. General No-Refund Rule for Digital Downloads

As a general rule, we do not offer refunds, returns, or exchanges for digital products once:

  • the order has been successfully placed
  • payment has been completed
  • the product has been delivered
  • the file has been downloaded
  • access to the content has been granted

This policy is necessary because digital files can be saved, copied, or stored immediately after delivery.

⚠️ 4. Situations Where a Refund May Be Considered

Although refunds are generally not available for digital products, BioShien Academy may review refund requests on a case-by-case basis in limited circumstances, such as:

  • you were charged more than once for the same order due to a payment error
  • you purchased the same product multiple times by mistake
  • the file is corrupted, inaccessible, or cannot be opened, and we are unable to provide a working replacement within a reasonable time
  • the wrong product was delivered and we are unable to provide the correct product
  • there is a proven technical issue on our side that prevents access to the purchased product
  • a refund is required under applicable law

In such cases, we reserve the right to investigate the issue before approving or declining the refund request.

❌ 5. Situations Where Refunds Will Normally Not Be Given

Refunds will generally not be issued in cases such as:

  • you changed your mind after purchase
  • you no longer need the product
  • you purchased the wrong product by mistake after completing checkout
  • you expected a different format or layout despite the product description being clear
  • you are unable to use the file because your device, software, or app does not support the format
  • you did not read the product description before buying
  • you are unhappy for personal preference reasons where the product substantially matches the description
  • you could not download the file due to your own internet, device, browser, or storage issue
  • you expected guaranteed exam results or academic outcomes
  • you found similar material elsewhere after purchase
🛠️ 6. Support Before Refund

Before any refund is considered, we may first attempt to resolve the issue by:

  • re-sending the download link
  • providing another copy of the file
  • guiding you on how to access the product
  • correcting a technical issue where possible
  • offering the correct file if an error occurred

In many cases, download or access issues can be resolved without a refund.

⏳ 7. Timeframe for Refund Requests

If you believe you are eligible for a refund under the limited circumstances above, you must contact us within 7 days of your purchase.

Refund requests made after an extended delay may not be accepted, especially where the product has already been accessed or downloaded.

📩 8. How to Request a Refund

To request a refund, please contact us with:

  • your full name
  • order number
  • email address used for purchase
  • product name
  • reason for the refund request
  • screenshots or evidence of the issue, where applicable

This helps us review the matter more quickly and fairly.

🔍 9. Review and Decision

All refund requests are reviewed individually.

Submitting a request does not guarantee approval. BioShien Academy reserves the right to:

  • ask for further information
  • verify the order and access details
  • determine whether the issue qualifies under this Refund Policy
  • approve, reject, or partially resolve the matter at our discretion, subject to applicable law
💳 10. Approved Refunds

If a refund is approved:

  • it will usually be processed back to the original payment method
  • the time taken for the amount to appear may depend on your payment provider or bank
  • access to the refunded product may be removed where applicable
🔄 11. Product Updates and Replacements

From time to time, we may revise, improve, or update our educational resources. Such updates, improvements, or changes to the content do not automatically entitle a customer to a refund.

Where appropriate, we may choose to provide a corrected or updated file instead of a refund.

⚖️ 12. Rights Under Applicable Law

Nothing in this Refund Policy is intended to limit any rights that may apply to you under relevant consumer protection laws.

Where a refund is required by law, we will act accordingly.

📍 13. Contact Us

If you have any questions about this Refund Policy or would like to request support regarding a purchase, please contact:

BioShien Academy
Email: support@bioshienacademy.com, info@bioshienacademy.com